This document outlines how to configure Microsoft Outlook 2003 with our Hosted Microsoft Exchange service.
Please note your circumstances may differ slightly due to software version, machine or internet service provider configuration, however the settings provided here will assist with successful configuration of your computer email software.
When configuring your email software or device, please consult the welcome pack instructions for server information, username, password, and specific settings. This information is provided as a generic guide alongside your specific setup information provided by our team.
In the event you are not able to properly configure your email software using this guide, please visit our website and open a support ticket. Our team is available and ready to assist.
Step 1: Start Microsoft Outlook and select the Tools menu, then Email Accounts.
Next, click on View or Change existing email accounts and Next.
NOTE: If you are migrating from POP3 to Hosted Exchange, please retain your POP3 email accounts to ensure you don't miss any email message sent during changeover to our service. Select Add to begin adding a new email account type.
Step 2: Select Microsoft Exchange Server.
Step 3: Enter the Server details and your username, then click on More Settings to configure how you will connect to the mail server.
NOTE: The first time you click on 'More Settings' you may experience a delay whilst Microsoft Outlook searches for the mail server. This is normal and is to be expected as we are yet to tell Microsoft Outlook how to find the Hosted Exchange Server. You can safely ignore any error messages finding the server as we will telling Microsoft Outlook how to find the server shortly. Don't click on "Check Name" at this stage.
Step 4: Select the Connection tab, then check the box marked "Connect to my Exchange mailbox using HTTP". Click on Exchange Proxy Settings.
Step 5: Configure your connection to the Exchange Server using the following information. See your account details document for more information. Click OK when finished.
Step 6: Check the Name and server details by clicking on Check Name.
Step 7: Enter your username and password, then click OK.
See your Hosted Microsoft Exchange email account details for more information.
Step 8: Check the Server and User details are correct.
Outlook will underline the information if you have successfully signed onto the server.
NOTE: If your details are incorrect, you will be prompted to re-enter a username / password.
Step 9: Success Message. Click Finish.
Using Shared Mailboxes
You are now able to share mailboxes and view others from within your own mailbox.
To view a shared mailbox, select the File menu, then Open Other User's Folder. Type in the name of the shared mailbox you would like to open. Note: Mailboxes need to be shared before other staff can access them. To share your mailbox with others, select the Tools menu then Options. Next, click on Delegates.
Click Add to begin selecting staff for mailbox sharing.
Then, set the selected staff member's access level to your mailbox.
Click OK, and your mailbox is shared.
Out Of Office Assistant
When away from the office you can provide an automated response to persons who send you email. To setup your Out Of Office Assistant, follow these steps: Step 1: Start the Out Of Office Assistant from the Tools menu.
Step 2: Define your auto response email message and enable Out Of Office.
Select the "I am currently Out of the Office" radio button, then click OK.
Any emails sent to you will now receive an automatic response until you turn off the Out Of Office Assistant. Switching off your computer will not affect these messages. To cancel or turn off automated responses, simply select Out Of Office Assistant from the Tools menu and click "I am currently In the Office" then OK.
Outlook WebAccess - Remote Access to Email via Web Browser
When away from the office, do the following:
Now your emaill software should be configured and ready for use with our Hosted Microsoft Exchange service.
Need Help? Please visit our website, then click on Technical Support and provide details for your technical support request.
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